Vertex Recovery Services (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you contact us or use our vehicle recovery, transport, or roadside services.

 

This policy is written in line with the UK GDPR and the Data Protection Act 2018.

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1. Who We Are

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Business Name: Vertex Recovery Services
Email: hello@vertexrecovery.co.uk
Phone: 07399 657345
Service Area: United Kingdom & Europe

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We provide vehicle recovery, roadside assistance, transport, jump starts, auction collections, and related vehicle services.

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2. Personal Data We Collect

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Information you provide directly

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• Full name

• Phone number

• Email address

• Vehicle make, model, and registration

• Pickup and delivery locations

• Postcode and location details

• Details of the service requested

• Messages sent via WhatsApp, phone, email, or contact forms

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Automatically collected information

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When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Referral source

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This is collected using cookies and similar technologies.

 

3. How We Use Your Data

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We use your information to:

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• Respond to enquiries and provide quotes

• Book and deliver recovery or transport services

• Communicate about your job or booking

• Provide customer support

• Process payments and issue invoices

• Manage subcontracted drivers where required

• Improve our services and website

• Meet legal, tax, and insurance obligations

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We never sell or rent your personal data.

 

4. Legal Basis for Processing

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Under UK GDPR, we process your data based on:

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• Contractual necessity – to carry out the service you request

• Legitimate interests – to run and improve our business

• Legal obligation – for tax, accounting, or regulatory compliance

• Consent – for optional communications where you agree

 

5. Sharing Your Data

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We only share data where necessary, including with:

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• Our drivers and dispatch staff

• Trusted subcontracted recovery or transport drivers

• Payment processors and banks

• IT, website, or communication providers

• Insurance companies where required

• Law enforcement or regulators when legally required

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All third parties must handle your data securely and lawfully.

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6. WhatsApp, Phone, and Email Communication

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If you contact us by WhatsApp, phone, or email:

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• Messages and call details may be stored for service records and training

• WhatsApp processing is subject to WhatsApp’s own privacy terms

• We use these channels for service communication only, unless you clearly agree to marketing

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7. Payments

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We accept card payments and bank transfers, and full payment is required upfront to secure a booking.

Payment providers process your financial data securely.
We do not store full card details on our own systems.

 

8. Cookies

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Our website may use cookies to:

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• Ensure proper website function

• Analyse traffic and usage

• Improve user experience

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You can disable cookies in your browser settings, but parts of the site may not work correctly.

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9. Data Security

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We take reasonable technical and organisational steps to protect your data, including:

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• Secure systems and devices

• Restricted access to personal information

• Password protection and encryption where appropriate

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10. Data Retention

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We keep personal data only as long as necessary:

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• For the duration of providing services

• For accounting, tax, insurance, or legal requirements

• Then securely deleted or anonymised

 

11. Your Rights

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Under UK GDPR, you have the right to:

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• Access the personal data we hold about you

• Correct inaccurate information

• Request deletion of your data

• Object to or restrict processing

• Request transfer of your data

• Withdraw consent at any time (where consent applies)

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To exercise your rights, contact us using the details above.

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12. Third-Party Links

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Our website may contain links to other websites.
We are not responsible for their privacy practices or content.

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13. Children’s Data

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Our services are not intended for anyone under 16, and we do not knowingly collect children’s personal data.

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14. Changes to This Policy

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We may update this Privacy Policy occasionally.
Any changes will be posted on this page with a new update date.

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15. Contact

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For any privacy questions or data requests:

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Vertex Recovery Services
Email: hello@vertexrecovery.co.uk
Phone: 07399 657345

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