Frequently Asked Questions

Yes. Vertex Recovery Services is available 24/7 for vehicle recovery and roadside assistance. If you need urgent help, call or WhatsApp and we’ll confirm availability and an ETA estimate.

Arrival times depend on your location, traffic, weather, and current call-outs. Once we have your details, we’ll give the most accurate ETA we can and keep you updated.

To dispatch the right help quickly, please share:

Your exact location (postcode + nearby landmark if possible)

Vehicle make/model (and if it’s automatic/manual if relevant)

What’s happened (breakdown, flat battery, puncture, won’t start, etc.)

Whether you need recovery or A to B transport (and your destination if applicable)

A contact number we can reach you on

We offer nationwide coverage across the UK. Message us with your postcode/location and we’ll confirm availability.

Yes. Tell us what you’re seeing (warning lights, noises, whether the vehicle starts, any smoke/leaks) and where you are. If we can safely get you going, we will — otherwise we’ll arrange recovery or transport to a destination of your choice.

In most cases, yes. We can assist with many cars and light vehicles with a flat battery. If your vehicle has special requirements (e.g., sensitive electronics or access is difficult), tell us and we’ll advise the best approach.

We’ll still try to get you started safely. If the battery won’t take a charge or there’s another underlying issue (alternator, starter motor, immobiliser, etc.), we can help arrange recovery to a garage or another destination.

We provide A to B vehicle transport for many common vehicle types. Typical jobs include:

Moving a vehicle to a garage or home

Transport for a vehicle that’s non-starting or unroadworthy

Pre-booked transport (planned moves) and urgent transport when needed

This depends on the job and available capacity. Ask when you book and we’ll confirm what’s possible for your transport.

We can recover vehicles that have broken down, won’t start, have warning lights, have mechanical/electrical faults, or can’t be driven safely. If you’re unsure, explain the issue and we’ll advise.

Motorway recoveries can have extra restrictions for safety and compliance. Tell us exactly where you are and we’ll advise the safest next steps (including whether official motorway recovery rules apply in your situation).

We can help with tyre issues where possible at your location. Availability depends on your tyre size/type and what’s safe to do roadside. Message us with your location and (if you know it) your tyre size, and we’ll confirm what we can do.

Yes — in many cases we can assist with punctures and flat tyres. If the tyre is unsafe to repair or conditions aren’t suitable, we can help arrange recovery or transport instead.

Pricing depends on the job details, for example:

Distance to your location and (if needed) to your destination

Time of day / urgency

Vehicle type/condition and access (tight spaces, low clearance, locked steering, etc.)

Road and weather conditions

Yes — once we confirm your location, vehicle details, and what you need, we’ll provide a quote/estimate before we proceed where possible.

Pricing works differently for every job, but in practice the main factors are:

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Distance to reach you and (if needed) distance to your destination

Time of day and urgency (night call-outs can differ from pre-booked jobs)

Vehicle condition (non-runner, locked steering, flat tyre, access issues)

Access (tight spaces, underground car parks, narrow streets)

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If you send us your postcode and destination postcode, we can usually give a clear estimate quickly.

Yes — if you don't have cover and need help now, that's fine. Whether it's a one-off job or an urgent, same-day recovery, just message us and we'll confirm availability and a quote.

No. You can use us whether or not you have cover. Breakdown cover is an insurance product you buy in advance; we're a pay-as-you-go recovery and towing service you can call on the spot. If you need practical help today, just message us and we'll advise the fastest option.

Don't worry about getting the terminology exactly right — however you describe it, just tell us where you are and what's happened, and we'll guide you to the right service.