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We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website or contact us.

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1. Who We Are

This website is operated by Vertex Recovery Services, providing vehicle recovery and transport services in the UK.

If you have any questions about this policy, contact us at:
Email: hello@vertexrecovery.co.uk
Phone: +447399657345

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2. What Information We Collect

We may collect the following information:

• Name

• Phone number

• Email address

• Vehicle details (registration, make, model, condition)

• Pickup and drop-off locations

• Any information you provide via forms, calls, WhatsApp, or email

• Website usage data (IP address, browser type, pages visited)

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3. How We Use Your Information

We use your data to:

• Respond to enquiries and phone calls

• Provide quotes and recovery services

• Communicate with you about your booking

• Improve our website and services

• Meet legal or regulatory requirements

We do not sell your data.

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4. Legal Basis for Processing

We process your data under one or more of the following:

• To perform a service you’ve requested

• Legitimate business interests

• Legal obligations

• Your consent (where applicable)

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5. How We Store and Protect Your Data

Your data is stored securely and only accessed by authorised personnel. We take reasonable technical and organisational measures to prevent unauthorised access, loss, or misuse.

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6. Sharing Your Information

We may share your data only when necessary, for example:

• With drivers or partners involved in completing your job

• With service providers (hosting, analytics, communication tools)

• When legally required

All third parties are required to respect your data and keep it secure.

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7. Cookies

Our website may use cookies to improve performance and user experience. You can control or disable cookies in your browser settings.

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8. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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9. Data Retention

We only keep your data for as long as necessary to provide our services and meet legal requirements.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.